Terms of Service
These Terms of Service (the "Terms") form a legally binding agreement between you ("you" or "User") and Sandack Studios, LLC ("Sandack Studios," "we," "us," or "our") governing your access to and use of the Custom Quick Chats software application (the "Software"), the website at https://customquickchats.com (the "Website"), related downloads, updates, documentation, and support channels (collectively, the "Services").
By downloading, installing, accessing, activating, or using the Software or Services, or by clicking "I Agree," "Accept," or a similar affirmative control, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not download, install, or use the Software or Services.
1. Eligibility
You represent that you are legally capable of entering into a binding contract under applicable law. If you use the Software on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization. You are responsible for ensuring that your use complies with all laws and rules that apply to you, including the terms of service, codes of conduct, and community guidelines of any game, platform, or service in which you use the Software.
2. Nature of the Software
Custom Quick Chats is a local Windows convenience utility. It maps controller and/or keyboard inputs to user-authored chat messages and sends those messages through ordinary keyboard input in the same manner as if you typed and sent them manually. The Software does not modify game files, read or write game memory, inject code into games, or automate gameplay mechanics beyond facilitating chat message entry that you configure.
Your presets, messages, and local settings remain on your computer unless you voluntarily share them (for example, in a support report you choose to send). We do not operate an in-game chat network and we do not receive, host, or monitor the content of messages you configure or send through the Software in ordinary use.
3. License grant and restrictions
Subject to these Terms and your valid license or trial entitlement, Sandack Studios grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software on devices consistent with the activation limits and purchase terms presented at checkout or in the product.
You may not, except to the extent applicable law expressly prohibits this restriction: (a) copy, redistribute, sell, lease, rent, sublicense, or publicly share the Software; (b) reverse engineer, decompile, or disassemble the Software; (c) circumvent license, activation, trial, update, or security controls; (d) remove proprietary notices; (e) use the Software to develop a competing product by improperly extracting our proprietary materials; or (f) use the Software for any unlawful purpose.
The Software is licensed, not sold. Sandack Studios and its licensors retain all right, title, and interest in and to the Software, Website, branding, and related intellectual property.
4. User Content and sole responsibility
You alone create, store, select, and trigger the text and other content associated with your use of the Software ("User Content"), including every quick-chat message, preset name, and related configuration.
You are solely and exclusively responsible for all User Content and for all communications sent using the Software. This includes responsibility for legality, accuracy, tone, appropriateness, and compliance with third-party rules. Sandack Studios does not author, endorse, verify, approve, or assume responsibility for User Content.
You acknowledge that messages sent with the Software are attributable to you and your accounts as if you typed them yourself. Any person who receives or reviews those messages (including other players, moderators, publishers, or platforms) may treat them as your communications.
5. Acceptable use and prohibited conduct
You agree to use the Software and Services only for lawful, legitimate chat convenience and in a manner consistent with these Terms and with the rules of any game or platform you use.
Without limitation, you agree that you will not use the Software or Services to:
- harass, threaten, intimidate, bully, stalk, abuse, or target any person;
- send hate speech, slurs, discriminatory, or demeaning content;
- send sexually explicit, pornographic, or otherwise inappropriate content where prohibited;
- send content that is defamatory, fraudulent, or intentionally deceptive;
- send spam, floods, or repetitive disruptive messages;
- promote, facilitate, or engage in cheating, match-fixing, scams, or account theft;
- violate any applicable law, regulation, or court order;
- violate the terms of service, end-user license agreement, code of conduct, community guidelines, or anti-toxicity / fair-play rules of any game, publisher, platform, or online service (including, without limitation, rules published by Psyonix, Epic Games, Valve, Microsoft, Sony, Nintendo, or any other rights holder);
- impersonate any person or entity, or misrepresent your affiliation;
- infringe intellectual property, privacy, publicity, or other rights of others; or
- interfere with or disrupt the Software, Website, licensing systems, or other users.
Sandack Studios has no obligation to monitor User Content, but we reserve the right to investigate reports, refuse support, suspend or terminate licenses, and cooperate with law enforcement or platform investigations where we believe it is appropriate or required.
6. Third-party games, platforms, and account actions
The Software is an independent convenience tool. Games, publishers, platforms, and online services are third parties outside our control. They may change their rules, chat systems, anti-cheat systems, moderation policies, or technical interfaces at any time.
You assume all risk that your use of the Software — including the content of messages you configure or send — may result in warnings, chat restrictions, temporary or permanent account bans, loss of progress, loss of purchases, or other penalties imposed by third parties. Sandack Studios is not responsible for any such third-party action, decision, or enforcement, whether or not related to language, toxicity, spam, alleged misconduct, or suspected rule violations.
Compatibility with any particular game or platform is not guaranteed. Game updates may reduce or break functionality.
7. No affiliation; no endorsement
Custom Quick Chats is published by Sandack Studios, LLC. We are not affiliated with, endorsed by, sponsored by, or officially connected to Psyonix LLC, Epic Games, Inc., Valve Corporation, Microsoft Corporation, Sony Interactive Entertainment, Nintendo, or any other game publisher, platform holder, or console manufacturer, except as may be separately stated in writing. All third-party names and marks are the property of their respective owners and are used only for descriptive identification.
8. Purchases, licenses, trials, and refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service inquiries related to payment and handles returns according to applicable policies. Payment details are processed by Paddle; we do not store card numbers on our servers.
After payment, you receive a license key by email and may download the Windows app from this Website. License activation limits and other purchase terms shown at checkout apply. Trials, if offered, are subject to the trial duration and restrictions presented in the product.
Refunds are described in our Refund Policy and may also be subject to Paddle's policies and applicable consumer law. Misuse of the Software in violation of these Terms is not a basis for demanding a refund beyond what those policies and law require.
9. Updates and changes to the Services
We may provide updates, patches, or new versions of the Software. Some updates may be required for continued use, licensing, or security. We may modify or discontinue features with or without notice, to the extent permitted by law. Continued use after an update may constitute acceptance of updated Terms when we present them for acceptance.
10. Privacy
Our collection and use of information is described in our Privacy Policy. By using the Services, you acknowledge that policy.
11. Disclaimer of warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SOFTWARE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, COMPATIBLE WITH ANY PARTICULAR GAME OR PLATFORM, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. YOU USE THE SOFTWARE AND SERVICES AT YOUR SOLE RISK.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES; IN SUCH JURISDICTIONS, THE ABOVE EXCLUSIONS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SANDACK STUDIOS, LLC, OR ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, GAME ACCOUNTS, IN-GAME ITEMS, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SOFTWARE OR SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE FOREGOING, SANDACK STUDIOS SHALL HAVE NO LIABILITY FOR: (A) USER CONTENT; (B) YOUR COMMUNICATIONS WITH OTHER PLAYERS OR THIRD PARTIES; (C) ANY WARNING, MUTE, CHAT BAN, ACCOUNT SUSPENSION, ACCOUNT BAN, OR OTHER PENALTY IMPOSED BY A GAME PUBLISHER, PLATFORM, OR ONLINE SERVICE; (D) ACTIONS OR OMISSIONS OF THIRD PARTIES; OR (E) LOSS ARISING FROM GAME OR PLATFORM UPDATES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (I) THE AMOUNTS YOU PAID TO US (OR TO OUR MERCHANT OF RECORD FOR OUR PRODUCT) FOR THE SOFTWARE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (II) FIFTEEN U.S. DOLLARS (US $15.00).
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY; IN SUCH JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT LEGALLY BE EXCLUDED, INCLUDING LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT WHERE SUCH EXCLUSION IS PROHIBITED.
13. Indemnification
You agree to defend, indemnify, and hold harmless Sandack Studios, LLC and its owners, officers, directors, employees, contractors, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your use or misuse of the Software or Services; (c) your violation of these Terms; (d) your violation of any law or of any third-party right; (e) your violation of any game, publisher, or platform rules; or (f) any dispute between you and any other player, publisher, platform, or third party arising from communications sent using the Software.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. You agree to cooperate with our defense of such claims.
14. Termination
You may stop using the Software at any time. We may suspend or terminate your license or access to the Services if you breach these Terms, if required by law, or if we discontinue the product. Upon termination, your license ends and you must cease use of the Software. Sections that by their nature should survive (including ownership, disclaimers, limitations of liability, indemnification, and governing law) will survive termination.
15. Changes to these Terms
We may update these Terms from time to time. The "Last updated" date will change when we do. For material changes, we may require renewed acceptance in the Software or installer, or provide notice on the Website. If you continue to use the Software or Services after the effective date of updated Terms that have been presented for your acceptance, or if you affirmatively accept them, you agree to the updated Terms. If you do not agree, you must stop using the Software and Services.
16. Governing law and disputes
These Terms are governed by the laws of the United States of America and the laws of the state in which Sandack Studios, LLC is organized, without regard to conflict of law principles. Subject to any non-waivable consumer protection rights that may apply in your place of residence, you agree that exclusive venue for disputes arising out of or relating to these Terms or the Services shall be the state and federal courts located in that state, and you consent to personal jurisdiction there.
If any provision of these Terms is held unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions will continue in full force and effect. Our failure to enforce any provision is not a waiver of our right to do so later. These Terms, together with the Privacy Policy, Refund Policy, and any license or checkout terms presented at purchase, constitute the entire agreement between you and Sandack Studios regarding the Software and Services and supersede prior understandings on that subject.
17. Contact
For product and license support, submit a support ticket. For order, billing, or refund questions, contact Paddle using the links on your receipt or see our Refund Policy.
Published by Sandack Studios, LLC. Website: customquickchats.com